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Warranty Information

All Auvolar products are backed by our comprehensive manufacturer warranty.

Warranty Periods by Category

Commercial Indoor

5 YR
  • High Bay Lights
  • Troffers & Panels
  • LED Tubes
  • Strip Lights
  • Downlights

Commercial Outdoor

5 YR
  • Area Lights
  • Flood Lights
  • Wall Packs
  • Canopy Lights
  • Bollards

Industrial

3 YR
  • Vapor Tight
  • Explosion Proof
  • High Temperature
  • Hazardous Location

Solar Products

2 YR
  • Solar Street Lights
  • Solar Flood Lights
  • Solar Wall Packs

What's Covered?

Covered Under Warranty

  • LED chip or driver failure
  • Lumen depreciation greater than 30%
  • Manufacturing defects in materials
  • Color shift exceeding 7 SDCM
  • Housing or lens defects
  • Electrical component failure under normal use

Not Covered

  • Improper installation or wiring
  • Power surge or electrical damage
  • Physical damage, abuse, or misuse
  • Unauthorized modifications or repairs
  • Use in incompatible environments
  • Normal wear and tear
  • Acts of nature (lightning, floods, etc.)

How to File a Warranty Claim

1

Gather Documentation

Have your proof of purchase (invoice, order confirmation) and product SKU ready.

2

Document the Defect

Take clear photos or videos showing the issue. Include the product label with SKU visible.

3

Submit RMA Request

Fill out our RMA form online or contact our support team via phone or email.

4

Receive RMA Number

Our team will review your claim and issue an RMA number within 2 business days.

5

Ship the Product

Pack the product securely and ship to our facility. Prepaid label provided for approved claims.

6

Replacement Shipped

Once received and inspected, replacement ships within 5-7 business days.

Ready to File a Claim?

Our support team is here to help you every step of the way.

Start RMA RequestContact Support