What if my shipment is damaged?

Immediate Steps:

1. Document the damage: Take photos of packaging and products
2. Note on delivery receipt: Write "damaged" before signing
3. Contact us within 48 hours: Email photos to support@auvolar.com

What happens next:

• We'll file a claim with the carrier
• Replacement ships immediately (no waiting for claim resolution)
• We'll provide return instructions for damaged items

Important: Do not refuse the delivery - accept it and document the damage.